Job Description:
• Managing large amounts of outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue, and provide solutions.
• Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.
• Build sustainable relationships and engage customers by taking the extra mile.
• Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
• Frequently attend training sessions to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative target.
Requirements:
• Previous experience in a customer sales role selling high-value or involved products (Health tech, Ed-tech, Real Estate, Insurance etc.)
• Track record of over-achieving targets.
• Strong phone and verbal communication skills along with active listening and interpersonal skills.
• Familiarity with CRM systems, telephony systems and practices, and data entry skills.
• Customer focus and adaptability to different personality types.
• Ability to empathize with customers and build a relationship.
• Good sales skills and ability to work in a high-pressure environment.
• Undergraduate degree mandatory.
• Fluency in Hindi and English, knowledge of regional languages will be preferred (Malayalam, Bengali, Punjabi, Telegu).
Work Experience:
Freshers / Experience in Tele Sales up to 1 year in health tech, Ed-tech, Real Estate, Insurance etc.
Salary:
Up to Rs. 25,000/ Month (For the right candidate salary is not a constraint)
Incentives: Up to Rs. 50,000/month (Current Avg. incentive pay-out up to Rs. 30,000-/-)
Office Timings:
• 6 days working, (Monday to Saturday)
• The second Saturday of the month is off.
• Expected 9 hours of work from the office between (9:00am to 7:00pm)