Job Role: Calling Executive
Overview:
The Calling Executive plays a crucial role in maintaining and enhancing customer relationships. This position involves handling outbound and inbound calls, addressing customer inquiries, resolving issues, and promoting the companys products and services. The ideal candidate should have excellent communication skills, a customer-oriented mindset, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
Handle Outbound and Inbound Calls:
Make outbound calls to potential and existing customers to promote products and services.
Receive inbound calls from customers, providing assistance and resolving their queries.
Customer Relationship Management:
Build and maintain strong relationships with customers.
Understand customer needs and provide appropriate solutions.
Address Customer Inquiries:
Respond promptly to customer inquiries and provide accurate information.
Resolve customer complaints and issues in a timely manner.
Sales and Promotion:
Promote the companys products and services during calls.
Identify sales opportunities and convert leads into sales.
Record Keeping:
Maintain detailed and accurate records of customer interactions.
Update customer information in the database regularly.
Follow-Up:
Conduct follow-up calls to ensure customer satisfaction and address any additional concerns.
Track and follow up on pending customer issues until resolution.
Feedback Collection:
Gather feedback from customers and share insights with the team to improve products and services.
Identify areas for improvement based on customer feedback.
Team Collaboration:
Work closely with the sales and customer service teams to achieve common goals.
Participate in team meetings and contribute ideas for improving processes.
Qualifications and Skills:
Educational Background:
High school diploma or equivalent; a bachelors degree in business or a related field is preferred.
0 - 1 Years
6 Openings
0.8 Lac/Yr
Face-to-Face interview
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