Responsibilities and Duties :
-Acknowledge inquiries received through various channels emails, websites, and telephone.
-Understanding the inquiry and identifying relevant vendors/stock items for the same.
-Floating the inquiries to the right vendors and receiving pricing from them.
-Coordinate with a concerned person for the pricing of stock items.
-Preparing quotations and sending the same to salespersons/customers.
-Follow up and negotiation with customers for quotations.
-Update Sales Orders.
-Coordinate with Procurement to check Procurement Status.
-Coordinate with Warehouse & Logistics for Dispatch Status.
-Coordinate with Service & Maintenance Team for Service Status.
-Follow Up with Clients for Payments.
-Building and maintaining relationships with clients through telephone calls and emails.
-Understand and attend to clients' grievances related to products and services.
-Facilitating service support for defective products and ensuring that the issue is resolved.
-Managing issues that arise due to defaults on the part of the customer.
-Updating SAP.
-Updating Sales Registers.
-Preparing daily/weekly and monthly reports.
Qualifications :
-Any Graduate.
-A Minimum of 2 to 6 years of experience is required. Candidates from the Marine industry will be preferred.
-Need to Have SAP Knowledge.
-Working knowledge of Microsoft Windows and Excel spreadsheets using Vlookup and pivot tables.
-Demonstrated ability to assist senior management and sales representatives with any additional work as needed.
-Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services.
-Must have strong communication skills to create and distribute company-wide newsletters and memos.
-Must be able to assist in all sales and marketing campaigns as needed, particularly through presentations and site inspections.