Sales Coordinator

Ikrab e Sol Pvt Ltd

3-4 years of experience as a Customer Support Executive or similar role.

Understanding of sales process, preferably with customer service experience

Critical thinker and problem-solving skills

Team player

Great interpersonal and communication skills

Identify bottlenecks in the sales process

Suggest solutions in a timely manner

Set objectives and KPIs

Set up and monitor sales processes

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

• Experience2 - 5 Years
• No. of Openings2
• EducationHigher Secondary
• RoleSales Coordinator
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• GenderFemale
• Job CountryIndia
• Job TypeWork from Office