JOB DESCRIPTION
Responsibilities:
-Involves making a high number of calls and sending high volumes of emails.
-Converting calls into an order confirmation and following up with the plant for Quotation and Dispatch.
-Monitor and maintain the customer data in the required formats.
-Coordinating with the Production Department for a timely quotation.
-Responding to customer complaints and ensuring they are rectified at the earliest within 24 hours.
-MIS report to be maintained and sent to management daily before EOD.
-Follow up for payment from customers on time to ensure efficient functioning.
-Coordinate with direct marketing and sales team by managing schedules, filing important documents, and communicating relevant information to the Sales Coordinator.
-Inform clients of unforeseen delays or problems.
-Monitor the team's progress, identify shortcomings and propose improvements.
-Ensure adherence to laws and policies.
-Ensure the adequacy of sales-related equipment or material.
-Store and sort financial and non-financial data in electronic form and present reports.
-Handle the processing of all orders with accuracy and timeliness.
-Coordination with different departments in the organization.
-Maintaining customer satisfaction and feedback forms.
-Any other responsibility as assigned by the management.
Required Skills:
-Excellent and persuasive communication skills.
-Passionate, hard worker, and well-organized professional with the power to prioritize and multitask.
-Should exert sound judgment, and discretion and preserve confidentiality.
-Ability to meet deadlines.
-Good liaison with all other department members.
-3 years experience in sales and customer service.
3 - 5 Years
2 Openings
Not Disclosed
Hyderabad 
Face-to-Face interview
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