Responsibilities:
Oversee and manage all back-end sales operations, including order processing, invoicing, inventory management, and customer support.
Develop and implement sales support policies, procedures, and best practices to ensure smooth and efficient operations.
Lead and mentor a team of sales support staff, providing guidance, training, and performance feedback to optimize team productivity and effectiveness.
Collaborate with cross-functional teams, including sales, marketing, finance, and logistics, to align back-end operations with business objectives and customer needs.
Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, and implement strategies to enhance sales performance and customer satisfaction.
Monitor and ensure compliance with company policies, procedures, and quality standards in all back-end sales activities.
Act as a point of contact for escalated customer inquiries and issues, resolving conflicts and ensuring timely resolution to maintain customer satisfaction.
Prepare regular reports and updates for senior management, highlighting key performance indicators, accomplishments, and challenges.
Requirements:
Bachelor's degree in Civil engineering, or related field; MBA with sales & operations experience will be preferred.
5-8 years of experience in sales operations, administration, or customer support, with at least 2 years in a leadership role.
Proven track record of optimizing sales processes, improving efficiency, and driving operational excellence.
Strong leadership and management skills, with the ability to inspire and motivate a team to achieve goals and deliver results.
Excellent business development acumen from prospective leads to sales generation.
Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively interact with internal teams and external stakeholders.
Analytical mindset with the ability to analyze data, identify trends, and make data-driven dec
Experience
3 - 6 Years
No. of Openings
3
Education
Professional Degree, B.E, B.Tech, Any Bachelor Degree, Diplomate of National Board, Any Master Degree
Role
Sales Coordinator
Industry Type
Chemicals / PetroChemical / Plastic / Rubber / Glass / Paints
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
13, Satyanarayan Industrial Estate B/h Water Tank, Gorwa, Vadodara, Gujarat 390016