Roles & Duties – Jr. Sales Coordinator
1. Coordination with the Production team for the status of Machine dispatch/Installation/Customer Complaint recd.
2. Co-ordination with Print Service team for POC status and update the sales team.
3. Coordination with customer for Outstanding Payment/EMD & Bank Guarantee
4. Coordination with customers for the documents required for dispatch/dispatch dates
5. Check the report recd from the client and highlight any remarks which has to be
addressed
6. Aligning internal meetings and preparing MOM
7. Sending Order Acknowledgement to Customer
8. Updating the Sales Projection Sheet
9. Updating Vendor registration/customer portal/NDA
10. Releasing Job sheet or issue slip for order received
11. Keep records of customer interactions, process customer accounts, and file
documents/ISO documents
12. Updating customer regarding dispatch machine/spares/POC
13. Meeting with the Operations team and getting it resolved
14. Coordination with accounts for Bank Guarantee/Dispatch
15. Helping the Sales team for aligning online Demo & during a client visit
16. AMC visit/Warrant visit tracking
17. Customer Feedback after 15 days of Installation
18. Meetings on Outstanding payment/Advances
19. Preparing proposals for machines spares and consumables
20. Sending Proforma Invoice to the customer for payment purposes.