Customer Management
-Online Meeting; Presentations;
-Maintaining lines of communication with customers
-Maintaining customer relations
-Training customers on devices & apps
-Provide customer support (1st reply within 24hrs)
-Ask for customers opinion (customer feedback surveys)
-Send festival greetings/applications updates/new products details to all customer
Sales & Sales Support
-Approaching new customers - Cold Calls; Emails; etc.
-Support for English-speaking overseas operations.
-Pre-sales follow-up.
-After sales customer support
-Promote products services, follow up status
-Provide assistance for reported device issue
-Do repeat sales
Market Research
-New Market and customer research
-Do competitors research & benchmarking
-Beauty device research in global market
Email Marketing
-Newsletter Composition
-Email Invitation Composition
-Email list management (via API and GetResponse)
-Inquiries support
-Respond to inquiries received via email and social media–
Reports
-Creation of DR/WR/MR
-Customer MIS and data files
-Blog/Content writing