Position Title: Travel Consultant
Location: chandigarh
Reports To: Travel Manager
Position Summary:
The Travel Consultant is responsible for providing personalized travel services and expert advice to clients. This includes booking travel arrangements, offering travel recommendations, and ensuring a seamless and enjoyable travel experience. The ideal candidate will possess excellent customer service skills, extensive knowledge of travel destinations, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
Client Consultation:
Assess clients' travel needs and preferences to create personalized travel itineraries.
Provide detailed information on travel destinations, transportation options, accommodations, and travel costs.
Booking and Reservations:
Make reservations for flights, hotels, car rentals, tours, and other travel-related services.
Utilize travel booking systems and software to secure travel arrangements.
Travel Advice and Support:
Offer advice on travel documentation, such as passports and visas.
Provide recommendations on travel insurance, currency exchange, and other travel-related services.
Stay informed about travel advisories, weather conditions, and local customs at various destinations.
Customer Service:
Respond promptly to client inquiries and resolve any issues or concerns.
Provide after-hours support for clients experiencing travel disruptions or emergencies.
Ensure a high level of client satisfaction by maintaining a friendly and professional demeanor.
Sales and Marketing:
Promote special travel packages, tours, and other services offered by the company.
Maintain and update client databases with detailed records of client preferences and travel history.
Develop and maintain relationships with travel industry partners and suppliers.
Administrative Duties:
Prepare and distribute travel documents, including itineraries, tickets, and confirmation letters.
Process payments and ensure accurate billing for services