A hotel restaurant hostess's responsibilities may include:
Greeting guests: Welcoming guests in a friendly manner
Managing reservations: Taking reservations in person, online, or over the phone
Seating guests: Managing the seating chart and escorting guests to their tables
Providing information: Answering guest inquiries, providing waiting times, and recommending menu items
Maintaining cleanliness: Ensuring the front of house area is clean and hygienic
Assisting staff: Helping other staff members and departments when needed
Providing service: Providing personalized service for large parties and VIPs
Creating an atmosphere: Ensuring the restaurant's atmosphere matches its branding
Resolving issues: Helping to resolve customer issues and providing a point of contact for feedback
Opening and closing: Assisting with opening and closing duties
Side work: Helping with side work such as cleaning, stocking, and folding silverware
Learning the menu: Learning the restaurant's food and beverage menu
Coordinating: Coordinating with kitchen staff, bussers, and servers to ensure smooth service