Reservation Executive MIN Exo- 1yr Max Salary- Vashi (Navi Mumbai)

  • icon job experience 1 - 7 Years
  • icon job opening 1 Openings
  • icon salary 1.0-4.8 Lac/Yr
  • icon job location Navi Mumbai
  • Face-to-Face interview Face-to-Face interview

Job Description

Main Duties

Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times.

Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate.

Identify guests needs and determine appropriate room type, availability and rate and accommodate and document special requests.

Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies.

Produce quotations and written confirmation to all clients and update amended bookings.

Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on

reservations and process refunds, in accordance with Hotel accounting policies.

Track future room availabilities on the basis of reservations.

Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where

appropriate.

Ensure the Hotels reservations policies and procedures are followed.

Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the

Reservations Supervisor.

1 of 4

Ensure every opportunity is taken to maximise revenue.

Communicate information in a timely manner, regarding designated VIP reservations.

Keep up to date on the selling status, rates, and benefits of all Hotel packages plans.

Adhere to the Hotels credit policy and reservation coding protocols.

Advise the Reservations Supervisor and Head of Commercial of any expected wash from the group ahead of

the arrival date.

Assist the Head of Commercial to develop room revenue and occupancy forecasts.

Provide a timely and comprehensive handover to the Reception team to ensure a thorough understanding of

upcoming bookings.

Work with Front Office to ensure agreed Sell to Capacity strategies are in place.
  • Experience

    1 - 7 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Reservation Executive

  • Industry Type

    Travel / Tourism

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    SHOP NO S-174, PLOT NO 47, FANTASIA BUSINESS PARK SECTOR 30A, VASHI NAVI MUMBAI Thane MH 400703 IN.

About Florican Enterprises Pvt Ltd

Having a substantial qualification for any job is fine, but it is enough to secure a good job. Skills, smartness and experience matter a lot for getting a job with a decent salary package. We, as a reliable placement agency, are providing impeccable recruitment and consultancy services under one roof. With our services, we mediate the gap between enterprises and recruits enabling them to find a suitable match as per their needs. We are providing services of a placement consultant including ISO consultancy, HR consultancy, statutory compliance, recruitment consultancy, manpower consultancy, career consultancy, freelancing, training & development, career counselling, security training
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