Reservation Executive MIN Exo- 1yr Max Salary- Vashi (Navi Mumbai)

Florican Enterprises Pvt Ltd

Main Duties

Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times.

Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate.

Identify guests needs and determine appropriate room type, availability and rate and accommodate and document special requests.

Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies.

Produce quotations and written confirmation to all clients and update amended bookings.

Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on

reservations and process refunds, in accordance with Hotel accounting policies.

Track future room availabilities on the basis of reservations.

Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where

appropriate.

Ensure the Hotels reservations policies and procedures are followed.

Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the

Reservations Supervisor.

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Ensure every opportunity is taken to maximise revenue.

Communicate information in a timely manner, regarding designated VIP reservations.

Keep up to date on the selling status, rates, and benefits of all Hotel packages plans.

Adhere to the Hotels credit policy and reservation coding protocols.

Advise the Reservations Supervisor and Head of Commercial of any expected wash from the group ahead of

the arrival date.

Assist the Head of Commercial to develop room revenue and occupancy forecasts.

Provide a timely and comprehensive handover to the Reception team to ensure a thorough understanding of

upcoming bookings.

Work with Front Office to ensure agreed Sell to Capacity strategies are in place.

• Experience1 - 7 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleReservation Executive
• Industry TypeTravel / Tourism
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationSHOP NO S-174, PLOT NO 47, FANTASIA BUSINESS PARK SECTOR 30A, VASHI NAVI MUMBAI Thane MH 400703 IN.