Remote Desktop Support Engineer

Jetking Skill Development Pvt Ltd

1. / , BSC IT, Diploma in IT candidates required

2. Excellent communication skills

3. 2-3 years of technical experience

4. 6 days working

5. Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

6. Help maintain equipment inventory, including processing RMAs and ordering new equipment.

7. Maintain physical presence at designated service locations and time for employees to pick up user’s computer, or delivering to end-user.

8. Monitor, update and maintain tickets in defined ticketing system. Respond to tickets, contact users and plan workload .Update, track and escalate the ticket to appropriate levels/group for resolution as required. Sign-off closed tickets with the user to include follow up specifically to the end user.

9. Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

10. Support access to corporate network/wireless and applications both on the network as well as over VPN.

11. Candidate should have experience on Office365

12. Only Male candidates are require

• Experience

  2 - 3 Years

• No. of Openings

  5

• Education

  B.C.A, Diploma

• Role

  Desktop Support Engineer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office