Job Summary:
The Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring high levels of customer satisfaction, and driving business growth through effective relationship management strategies. This role involves understanding clients' needs, offering tailored solutions, and acting as a trusted advisor to enhance client loyalty and retention.
Key Responsibilities:-
Client Relationship Management: Develop and nurture long-term relationships with clients, ensuring their needs are met and exceeded.
Business Development: Identify and pursue new business opportunities within existing client portfolios and potential new clients.
Client Support: Provide exceptional support to clients, addressing their queries, concerns, and feedback promptly and effectively.
Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure a seamless client experience.
Account Management: Manage and monitor client accounts, ensuring all services are delivered as agreed and any issues are resolved efficiently.
Reporting: Prepare and present regular reports on client interactions, satisfaction levels, and business development progress to senior management.
Market Analysis: Stay informed about industry trends, competitors, and market conditions to provide clients with relevant insights and recommendations.
Contract Negotiation: Negotiate contracts and agreements with clients to ensure mutually beneficial outcomes.
Client Retention: Implement strategies to retain clients, reduce churn, and increase customer lifetime value.
Compliance: Ensure all client interactions comply with company policies and industry regulations.
Skills:
Strong communication and interpersonal skills.
Ability to build rapport and trust with clients.
Excellent problem-solving and negotiation skills.
Proficient in CRM software and Microsoft Office Suite.
Strong analytical skills with the ability to interpret data and trend
Experience
1 - 3 Years
No. of Openings
2
Education
B.A, B.Com
Role
Relationship Manager Sales
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
First Floor shree raj tower 269, 2nd, Mahavir Nagar, Maharani Farm, Jaipur, Rajasthan