Relationship Manager

Staunchjobs

Club Mahindra Holidays is an Indian travel company founded in 1996. It is a part of the Mahindra Group and provides holidays on a timeshare basis. Mahindra Holiday & Resorts India Limited (MHRIL) is a part of the Leisure and Hospitality sector of the Mahindra Group. Vacation ownership is its key offering and Club Mahindra is its flagship brand. MHRIL offers family holidays primarily through vacation ownership memberships for over a period of 25/10 years

Designation :Retention Executive

Attempting for Retention Calling all the members for meeting

Understand member query/complaint/constraint

Offer suitable resolution

Collection retention letter and overdue from member

Interaction Management (Exceed TAT)

Complains & Retention Process

Responsible for improving the experiences customers have with organization, with the goal of increasing customer satisfaction score, FTRs, proactive engagements

Responsible to adhere to the standard operating procedures

Good decision-making skills to make recommendations for improvements and execute timely/correct decisions

Co-ordinate with all other departments including Sales/Accounts /Collection etc..

Keep a track of reason for cancellation raised by Member

Desired Candidate Profile

Excellent communication skills written and verbal. Proficiency in Hindi and English.

Product and process knowledge related to customer servicing

Persuasive, negotiating, and influencing skills

Patience and good listening skills

Proactive approach

High Energy and Passion

4-5 years experience in service industry . hospitality, telecom, insurance, banking etc

• Experience

  1 - 6 Years

• No. of Openings

  20

• Education

  Advanced/Higher Diploma

• Role

  Relationship Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office