Opening For Relation Manager

People Facilities LLP

Key Responsibilities:

Maintain Customer Relationship

 Build sustainable relationships and trust with customer via open and interactive communication

 Regular & timely interaction with the customer via various modes like calls, whatsApp, EDMs etc. as decided per the

business plan

 Explain customized proposition to the customer basis the important dates (Birthday, Term Renew etc.)

 Perform annual protection review calls as per the timelines

Campaign Calling

 Perform Segmented product based campaigns including GLIP, SWP, FWP and others

 Ensure that the customers are aware of the offering and do not have any confusion regarding the same

Perform Service Request Calls

 Keep records of customer interactions, process customer accounts and file documents

 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to

ensure resolution

 Provide accurate, valid and complete information by using the right methods/tools

 Identify and assess customers�� needs to achieve satisfaction.

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Relation Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office