Designation:- Regional Collection Head In Agra
Qualification:- Graduation
Experience:- 2 TO 5 Years
Salary :- TO Monthly
Industries:- Banking
Roles and Responsibilities
Managing the over collection vertical of the entire Region.
Accountable for Reducing Delinquency and improve Recovery rates on the assigned Portfolio (20% weightage on early buckets and 80% weightage on Bkt 2 and above.
Ensure timely Allocation of cases to Collections officers basis Geography and Vintage and give signoff .
Ensure effective hands off between Regular crecs and Collections officer
Ensure coverage of portfolio through regular reviews .
To highlight variance in previous months performance ,chalk out Forecast and strategy , Drive and execute the plan .
Ensure Dissemination of Targets , KPI and incentive structure to the team at the beginning of the Month .
Ensure Adequate capacity, minimize Attrition and highlight variance in capacity if any .
Ensure Internal and External guidelines are adhered to in the field.
Initiation of Legal action on problematic customers .
Regular Training ,coaching and Motivating the team
Timely Cash deposition and ensure Reflection of the same on system < 24 hours .
Succession Planning
To support the business on data quality management . improving the quality of customer information available thru timely feedback