- Welcomes and greets all patients and visitors, in person or over the phone.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
- Responsible for keeping the reception area clean and organized.
- Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
- Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
- Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality, making sure protected health information is secured.
- Attend Any planned event outside the organization
- Follow-up with referring physician or patient if referral is required
- Reconcile cash journals daily .
- Take messages for physicians