Position Overview:
As a Hospital Receptionist, you will be the first point of contact for patients, visitors, and staff. Your role is crucial in creating a positive and welcoming atmosphere within the hospital. You will handle various administrative tasks, manage incoming calls, and assist in ensuring the smooth functioning of the hospital reception area.
Responsibilities:
Patient Registration:
Greet and welcome patients and visitors in a courteous and professional manner.
Accurately register patients by collecting and verifying personal and insurance information.
Provide necessary forms and explain hospital policies and procedures.
Appointment Scheduling:
Schedule and manage patient appointments, ensuring efficient use of resources.
Coordinate with various departments to arrange consultations, tests, and procedures.
Telephone Management:
Answer and direct incoming phone calls promptly and courteously.
Provide information, address inquiries, and transfer calls to the appropriate department or staff member.
Visitor Assistance:
Assist visitors in locating patients and hospital facilities.
Provide information about visiting hours, hospital services, and amenities.
Administrative Support:
Perform general administrative tasks such as filing, data entry, and maintaining patient records.
Handle and distribute incoming mail and packages.
Insurance Verification:
Verify insurance coverage and eligibility for patients.
Assist patients with insurance-related inquiries and provide necessary documentation.
Payment Collection:
Collect co-payments and outstanding balances from patients.
Provide receipts and maintain accurate payment records.
Security and Confidentiality:
Ensure the security of the reception area and adhere to privacy and confidentiality regulations.
Handle sensitive information with discretion.
Emergency Response:
Follow established protocols for emergency situations, including contacting appropriate personnel.
Experience
1 - 3 Years
No. of Openings
2
Education
B.A, B.C.A, B.Sc, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Secondary School, Vocational Course
Role
Receptionist
Industry Type
Hospitals / Medical / Healthcare Equipments
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office