Receptionist Cum Property Manager (Female)

Lakshmi North East Solutions (LNES)

- Greet and welcome guests in a professional and friendly manner upon their arrival.

- Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.

- Provide excellent customer service, assisting guests with inquiries and addressing their needs and concerns promptly.

- Handle guest complaints, issues, and special requests, ensuring that they are resolved to the guest’s satisfaction.

- Oversee the day-to-day operations of the guest house, ensuring the property is clean, well-maintained, and organized.

- Manage online and offline reservations, ensuring availability and proper room assignment.

- Maintain and update guest booking information, including special requests or preferences.

- Manage the check-in/check-out process to ensure smooth transitions for guests, including key handover and room assignments.

- Handle cash, credit card transactions, and other forms of payment, ensuring proper documentation and reconciliation.

- Coordinate with housekeeping, maintenance, and security teams to ensure smooth property operations and guest satisfaction.

- Ensure that guest rooms are cleaned, stocked, and ready for new arrivals in a timely manner.

- Keep track of inventory, such as room amenities, linens, toiletries, and other supplies, ensuring stock levels are sufficient.

- Collect feedback from guests regarding their stay, and follow up on any concerns or suggestions.

- Ensure the safety and security of all guests and staff members by monitoring security systems and conducting regular safety checks.

- Assist in organizing and coordinating events or functions held at the guest house, such as conferences, family gatherings, or celebrations.

- Maintain guest records and documentation accurately, including ID verification, booking information, payment receipts, and incident reports.

- Assist in promoting the guest house through social media, advertisements, or partnerships to attract new guests.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.Com

• Role

  Receptionist

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.