- Greet all members, visitors, and guests warmly and professionally as they arrive.
- Answer phone calls and emails, providing detailed information about membership plans, classes, gym facilities, and promotions.
- Assist new and existing members with registration, renewals, and cancellations of memberships.
- Ensure all member records are accurately entered into the gyms system (personal details, membership plans, payments, etc.).
- Manage and coordinate appointment schedules for personal trainers, group classes, and other services offered by the gym.
- Perform daily administrative tasks such as filing, organizing, and maintaining accurate records of all members.
- Keep the reception area neat, clean, and welcoming at all times.
- Ensure all printed materials, such as brochures or flyers, are neatly displayed and stocked.
- Address member queries, complaints, or requests promptly and professionally.
- Provide excellent customer service to enhance member satisfaction and retention.
- Communicate effectively with gym management and staff about any member feedback, issues, or operational concerns.
- Assist in promoting gym membership offers, discounts, and special programs to walk-in clients and phone inquiries.
- Ensure that members and guests follow the gyms safety protocols, especially in relation to equipment use and hygiene practices.
- Use the gyms membership management system, scheduling tools, and point-of-sale (POS) systems to manage daily operations efficiently.
- Assist in organizing and promoting gym events, workshops, or challenges.
Experience
1 - 3 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Receptionist
Industry Type
Wellness / Fitness / Sports / Beauty
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s
1 - 3 Years
1 Openings
1.3-1.8 Lac/Yr
Face-to-Face interview
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