o Collaborate with business unit leadership and staff to identify strategic projects and act as a catalyst for data-driven process improvements following Lean, Six Sigma standards
o Work collaboratively across the organization to plan, secure buy-in, and successfully execute projects to meet goals and support strategic priorities, delivering recommended improvements with supporting business rationale.
o Lead cross-functional teams that gather information to evaluate current processes and identify improvement strategies.
o Serve as a change agent within the organization while maintaining a keen awareness of and sensitivity to the strategic objectives of the company, alignment with other projects and initiatives, and both customer and employee implications.
o Communicate with employees at all levels of the organization regarding the current state of project progress and the overall continuous improvement & customer experience programs.
o Analyze and evaluate the success of programs through various methods and continuously modify Process and communication plans as necessary.
o Work with Operations leaders to develop process deployment strategy, goals, and priorities.
o Coach, mentor, and assist in the accreditation of individuals in Yellow, Green, and Black Belt training
o Provide leadership and direction to Program Managers & Black Belts in executing the Lean Six Sigma strategy for breakthrough levels of improvement in customer experience, process capability, quality and efficiency
o Seek, share, and institutionalize best practices and promote industry standards and the use of the latest/most effective methodologies for cost measurement and productivity
Ability to work in a complex and matrixes environment, deliver quickly and adapt to changing demands
Ability to cultivate strong collaborative working relationships and contacts within the workgroup, across other company functions, and with external organizations
Ability to understand holistic vision a