o Collaborate with business unit leadership and staff to identify strategic projects and act as a catalyst for data-driven process improvements following Lean, Six Sigma standards
o Work collaboratively across the organization to plan, secure buy-in, and successfully execute projects to meet goals and support strategic priorities, delivering recommended improvements with supporting business rationale.
o Lead cross-functional teams that gather information to evaluate current processes and identify improvement strategies.
o Serve as a change agent within the organization while maintaining a keen awareness of and sensitivity to the strategic objectives of the company, alignment with other projects and initiatives, and both customer and employee implications.
o Communicate with employees at all levels of the organization regarding the current state of project progress and the overall continuous improvement & customer experience programs.
o Analyze and evaluate the success of programs through various methods and continuously modify Process and communication plans as necessary.
o Work with Operations leaders to develop process deployment strategy, goals, and priorities.
o Coach, mentor, and assist in the accreditation of individuals in Yellow, Green, and Black Belt training
o Provide leadership and direction to Program Managers & Black Belts in executing the Lean Six Sigma strategy for breakthrough levels of improvement in customer experience, process capability, quality and efficiency
o Seek, share, and institutionalize best practices and promote industry standards and the use of the latest/most effective methodologies for cost measurement and productivity
• Ability to work in a complex and matrixes environment, deliver quickly and adapt to changing demands
• Ability to cultivate strong collaborative working relationships and contacts within the workgroup, across other company functions, and with external organizations
• Ability to understand holistic vision a