Urgent Requirement Of Quality Auditor

Agrovikas

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.

Participates in call calibration exercises.

Participates in internal listening sessions.

Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.

Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise.

Works with Quality Leadership to continually define Quality Assurance guidelines.

Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.

Become a subject matter expert in all business segments

Offers suggestions for process improvement to foster exceptional customer experience.

• Experience1 - 3 Years
• No. of Openings01
• EducationAny Bachelor Degree
• RoleQuality Auditor
• Industry TypeAgriculture / Dairy
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office