Urgent Requirement Of Quality Auditor

Agrovikas

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.

Participates in call calibration exercises.

Participates in internal listening sessions.

Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.

Provides regular feedback to Quality Leadership regarding call trends or compliance issues that may arise.

Works with Quality Leadership to continually define Quality Assurance guidelines.

Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards.

Become a subject matter expert in all business segments

Offers suggestions for process improvement to foster exceptional customer experience.

• Experience

  1 - 3 Years

• No. of Openings

  01

• Education

  Any Bachelor Degree

• Role

  Quality Auditor

• Industry Type

  Agriculture / Dairy

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office