Qulity Assurance(Outbound Calling & Report )

Haqdarshak Empowerment Solution Pvt.Ltd

Position – Quality Assurance Fellow

Job Function:-Outbound Calling & Reports

Vacancy:-10

Skills & Responsibilities:-Primarily, as part of the Haqdarshak team, the following skills and responsibilities shall engulf your role:

Being part of the central quality check team; need to call and interact with the important stakeholders of HESPL . existing citizens who are beneficiaries of our services, new customers and field-level Operations teams (internal employees and Haqdarshaks)

Ensure all the quality checks are conducted in an effective and professional manner and in accordance with the established policies and procedures.

Ability to effectively and professionally communicate with persons of all backgrounds.

Maintain a high degree of product knowledge and service expertise.

Ensure all the given targets are met as per the deadlines with the ability to do multitasking.

Ability to manage high volumes, to do calls in multiple language and work effectively under pressure when required

Maintain all call logs/voice records with daily reports to the Line Manager & concerned teams

Understanding the on-ground impact of various projects across Pan-India

Visit a field once or twice a month to check the quality of the application.

Attend and participate in meetings & conferences – online or offline

Excellent analytical skills with good time management

Good analytical skills & detail oriented

Good communication skills and building rapport over calls over with good verbal & written skills

Adhering to organizational protocols and maintaining high level of integrity & neutrality

Proficiency in speaking, reading, writing in minimum of two languages is mandatory – Hindi/ Bengali/ Tamil /Punjabi /Kannad/Telgu

Work Experience:- 1&2 Year

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.Com, Any Bachelor Degree, Professional Degree

• Role

  Quality assurance

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home