Quality Analyst & Trainer

Saumya Consulting & Legal Services

2 - 6 Years
2 Openings
2.0-4.8 Lac/Yr
Netaji Subhash Place Delhi
Face-to-Face interview

Key Skills

Quality Analyst Trainer International Voice International Voice Process Call Quality Walk in

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Job Description

Quality Analysis

• Audit the calls taken by the agents to ensure high quality

● Communication and Feedback

• Conduct team briefs as scheduled by the work force management team and inline with the weekly

focus agenda set by the Operations Managers.

• Ensure regular feedback is given to Agents with regards to action plans that have been set

● Reporting and Administration

• Track and accurately update operational performance for Agents on a weekly basis.

• Compiling and sending reports as required by the business for relevant updates.

● Customer Satisfaction

• Drive the focus on improving the customer experience on every interaction through call listening,

quality checking, coaching and feedback.

● Training the agents

Training the newly inducted agents about the campaigns and regularly interacting with them to

maintain and upgrade the quality of calls

Experience
2 - 6 Years
No. of Openings
2
Education
Any Bachelor Degree
Role
Quality Analyst
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Saumya Consulting & Legal Services

Our Vision
Saumya Consulting and Legal Services most reliable and trusted recruitment agency in the industry, providing top-quality staffing solutions to clients across various sectors. We strive to create meaningful employment opportunities for skilled professionals and contribute to the growth and success of businesses by connecting them with the best talent.

Our Mission
Saumya Consulting and Legal Services deliver exceptional staffing services that exceed our clients expectations. We aim to provide customized recruitment solutions that are tailored to the unique needs and requirements of each client, while maintaining the highest standards of professionalism, integrity, and ethical conduct. We are committed to building long-term relationships with our clients and candidates, based on mutual respect, transparency, and open communication. Our goal is to make the recruitment process simple, efficient, and cost-effective for our clients, and to help candidates achieve their career aspirations.