Quality Analyst - QA

  • icon job experience 1 - 7 Years
  • icon job opening 15 Openings
  • icon salary Not Disclosed
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

ROLE AND RESPONSIBILITIES

Monitors calls/ transactions to gauge the health of the process and shares feedback with

Unit Heads/Team Leaders

Root cause analysis of process deviations, action plan development and resolution.

Handle & Resolve escalated calls/issues and requests from internal and external sources

Use excel data analysis and knowledge of the customer experience to prioritize critically

improvement initiatives.

Replicate best practices from other locations/processes to improve process performance

Coordinates with operations to achieve positive quality outcomes and at the same time

understanding business dynamics.

This position is responsible for conducting quality checks to assess the health of the

business. Analyst is also required to act as a Subject Matter Expert for the team. He/she

should endeavour to minimize negative customer experiences and should highlight issues

that could lead to the same

Monitor process adherence by comparing each task against specifications outlined in SOPs

and using fair judgment in understanding instructions provided by the Subject Matter

Experts, managers, or SOPs

Analyze and approve daily transactions.

Job Title: PIA Analyst

Department/Group: Process Improvement and

Adherence

Experience Min 1year relevant experience in QA

Process insights documentations.

Contribute scorecard analysis and conclusions to weekly, monthly, and quarterly business

review documents.

Communicate with stakeholders on process quality issues.

Perform repetitive tasks that will require the individual to make judgment-based decisions

based on guidelines provided in the standard operating procedures (SOPs)

Ensure compliance in all contractual /regulatory requirements and standard procedures and

policies

Establish / Maintain / Drive Quality Management system for the account.

Ensure appropriate corrective/preventive actions are taken for process improvement
  • Experience

    1 - 7 Years

  • No. of Openings

    15

  • Education

    Any Bachelor Degree

  • Role

    Quality Analyst - QA

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About No Broker

NoBroker is a disruptive real-estate platform that makes it possible to buy/sell/rent a house without paying any brokerage. NoBroker also enables owners and tenants to interact with each other directly by using our technologically advanced platform.
NoBroker is the brainchild of Amit, Akhil and Saurabh, who are alumni from IIT Bombay, IIT
Kanpur & IIM Ahmedabad respectively in the year 2014. NoBroker was started because all of
them believed that paying hefty brokerage cannot be the only option to find a new home.
With this vision, the trio set out to change the real estate landscape in India. In the last 6
years, NoBroker has helped over a lakhs of people find housing at almost minimal cost.
With three rounds of funding of $260mn, it is well funded by key US, Indian, Japanese &
Korean investors like Tiger Global, NoBroker is headquartered in Bangalore with a team of 4000+ employees. Apart from Bangalore, we are happy to serve cities i.e Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR
Read More...
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