Quality Analyst

GLOBAL SERVICES

Job description

*Monitor calls

*Identify gaps and provide feedback & refresher sessions to agents to improve call quality

*Audits calls & create audit reports

*Participate in Calibration Sessions

* Knowledge of 7 Quality Tools

Required Candidate profile

*12 months of experience in Quality analyst-Voice Insurance Process

*Good Communication skill

*Knowledge in MS Office

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office