Quality Analyst

Silver Bhoomi Enterprises

1 - 2 Years
50 Openings
3.0-3.5 Lac/Yr
Pune
Face-to-Face interview

Key Skills

Quality Monitoring QA-Quality Assurance Quality Management Quality Analysis Walk in

Apply

Job Description

OPENINGS FOR QUALITY ANALYST

Qualification: - Graduate

Experience: - Candidate must have at least 2 yrs. Experience in quality analyst.

Candidate must be good in communication n must have strong IT skills

Salary:- 3L PA To

Location: - Viman nagar, Pune

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center.

Associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call.

and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and

conformity to company policies and procedures. This individual will assist in developing, creating, and

implementing call center quality processes and procedures; as well as making recommendations for enhancements

to training materials as needed to enhance the overall XOOM Energy customer’s experience.

• Participates in the design of call monitoring formats and quality standards.

• Performs call monitoring and provides trend data to the site management team.

• Uses quality monitoring data management system to compile and track performance at team and

• Individual levels.

• Performs monitors of customer care email responses.

• Participates in customer and client listening programs to identify customer needs and expectations.

• Provides actionable data to various internal support groups as needed.

• Coordinates and facilitates call calibration sessions for call center staff.

• Provides feedback to call center team leaders and managers.

• Prepares and analyzes internal and external quality reports for management staff review.

Perform other duties as assigned.

• KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED

• 2-3 years Call Center Experience

• Bachelor Degree a plus

• Excellent verbal, written, and interpersonal communication skills;

• Outstanding customer service skills and dedication to providing exceptional customer care;

• Must be self-motivator and self-starter;

• Focus on quality a

Experience
1 - 2 Years
No. of Openings
50
Education
B.Com, Higher Secondary, Secondary School
Role
Quality Analyst
Industry Type
Manufacturing / Production / Quality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Silver Bhoomi Enterprises

Silver Bhoomi Enterprises is one of the leaders in rendering HR solutions across the country. We are a company that has been in the forefront since we incepted in 2017 providing manpower solutions, recruitment and placement services to every corporate house or individual that has come knocking on our doors.

We encounter and tackle every situation with uniqueness and individuality and cater to it as its requirements are. We understand that no two consumers are the same nor are their problems and needs the same. In view of this, we have allocated every single job to different professionals in our team so that every problem is handled and executed with care.

We recruit and help in recruiting for you after a lot of careful analysis and verification so that the best services are rendered to every customer. And even the people we send for providing the various services are thoroughly trained at our end.