Quality Analyst

Riemen Solution Pvt Ltd

Quality Analyst:

· Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction.

· Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends.

· Identify and support other opportunities for quality improvement across the team.

· Develop materials and process documentation to support training as and when required.

· Documenting quality issues, performance measures and quality improvements for management reviews.

· Create quality score cards to track performance level.

· Sharing feedback and briefings to associates to improve their quality.

· Coordinating and facilitate call calibrations.

· Able to identify the Root cause and share observations with Operations.

Added advantage:

· Should have knowledge on 7 QC tools.

· Must have a good knowledge on Excel.

· TNA/TNI/TTQ

· RAG analysis and BQM to identify bottom performers and support management.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office