Quality Analyst

  • icon job experience 1 - 2 Years
  • icon job opening 10 Openings
  • icon salary Not Disclosed
  • icon job location Pune
  • Face-to-Face interview Face-to-Face interview

Job Description

Quality Analyst:

· Listen to calls recordings and provide insight and solution to operational management to maximize the customer satisfaction.

· Collaborate with supervisors to share call quality performance issues and provide regular reports on overall performance and trends.

· Identify and support other opportunities for quality improvement across the team.

· Develop materials and process documentation to support training as and when required.

· Documenting quality issues, performance measures and quality improvements for management reviews.

· Create quality score cards to track performance level.

· Sharing feedback and briefings to associates to improve their quality.

· Coordinating and facilitate call calibrations.

· Able to identify the Root cause and share observations with Operations.

Added advantage:

· Should have knowledge on 7 QC tools.

· Must have a good knowledge on Excel.

· TNA/TNI/TTQ

· RAG analysis and BQM to identify bottom performers and support management.
  • Experience

    1 - 2 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Quality Analyst

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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