Quality Analyst

Caliber Consultant

2 - 4 Years
100 Openings
3.0-5.0 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Quality Monitoring QA-Quality Assurance Call Monitoring Quality Management Quality Analysis Quality Analyst Walk in

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Job Description

Outbound Sales Process

Call audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers,

Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management,

Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team,

2+ Years of experience in call auditing and quality analyst,

Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel,

Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)

Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station

6 days working 9:30 am – 6:30 pm (Mon- Sat)

Experience
2 - 4 Years
No. of Openings
100
Education
Any Bachelor Degree
Role
Quality Analyst
Industry Type
Manufacturing / Production / Quality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Caliber Consultant

CALIBER CONSULTANT is a well-known organisation that specialises in offering clients simple and quick placement and recruitment solutions around NEW DELHI, INDIA. The business's foundation stone was laid during the year 2021. We have been able to give simplified solutions to our esteemed clientele and establish a reputable standing in the market under the leadership of our devoted CEO.