Quality Analyst

Caliber Consultant

Outbound Sales Process

Call audit, calculate the quality & find out the areas of improvement & highlights of achievement, Provide actionable insight and constructive feedback to call centre agents, relationship managers & team managers,

Rate and rank the callers basis their performance, Publishing agent performance, quality reports & analysis to stakeholders & management,

Ensure to improve the lead qualification %age of call centre and closure conversion %age of sales team,

2+ Years of experience in call auditing and quality analyst,

Excellent communication, strong interpersonal skills and the ability to adjust & interact with all levels of personnel,

Ability to drive adherence to the company enforce policies to ensure optimum performance Proficiency in MS Office (Excel, Word & PowerPoint)

Upto 5 LPA CTC + Shuttle service (Transport) from Metro Station

6 days working 9:30 am 6:30 pm (Mon- Sat)

• Experience

  2 - 4 Years

• No. of Openings

  100

• Education

  Any Bachelor Degree

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office