Quality Analyst

Lumina Datamatics

3 - 8 Years
10 Openings
3.0 - 6.0 Lac/Yr
Face-to-Face interview
Mumbai

Key Skills

Quality Analysis Call Monitoring Call Audit

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Job Description

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.

2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures

3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.

4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

Experience
3 - 8 Years
No. of Openings
10
Education
Higher Secondary
Role
Quality Analyst
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Lumina Datamatics

Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 largest Publishers & 3 of the 5 largest Retailers / marketplaces.