Quality Analyst

Lumina Datamatics

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.

2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures

3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.

4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.

• Experience

  3 - 8 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office