Quality Analyst

  • icon job experience 3 - 8 Years
  • icon job opening 10 Openings
  • icon salary 3.0-6.0 Lac/Yr
  • icon job location Mumbai
  • Face-to-Face interview Face-to-Face interview
Key Skills

Quality Analysis Call Monitoring Call Audit

Job Description

1) Monitor, evaluate and score inbound calls against established quality assurance instruments and standards.

2) Ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures

3) Conduct Root cause analysis and build corrective and preventive actions within the process and individual performance.

4) Prepare and present performance analysis, QA reports, and/or other information on quality performance.
  • Experience

    3 - 8 Years

  • No. of Openings

    10

  • Education

    Higher Secondary

  • Role

    Quality Analyst

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Lumina Datamatics

Lumina Datamatics is a trusted partner in providing Content Services, Retail Support Services, and Technology Solutions to several global companies in the Publishing and Retail industries worldwide. We are amongst the largest service providers in this space and our customers include 8 of the 10 largest Publishers & 3 of the 5 largest Retailers / marketplaces.
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