Immediate Hiring Quality Analyst

Leading BPO

Roles and Responsibilities

Good Knowledge of Insurance processing (US)

? Good Reading Comprehension . ability to read text, understand its meaning and process it

? Should understand the client requirement related to Quality

? Should understand the workflow of the processes and audit the transactions as per the checklists

? Complete the daily audit / sampling counts as per the requirement by listening to the call recordings

? Identify the gaps areas in the audit and report it to the Quality Lead and other stake holders

? Observe the trend of the errors for the process and suggest the improvement plan

? Monitoring and ensuring SLA quality targets are met

? Identify and initiate Quality Improvement

? Provide and support operations with QA reports

? Facilitate and implement best Quality practices

? Conduct regular feedback sessions to BQAs

? Should maintain the error reports accurately

? Prepare / support analysis/reports and dashboards on weekly/monthly performance

? Sending e mail to client and internal customers on quality related reports

? Should Flexible for Shift rotations and 5 days a week working if required should support on weekends (Saturday and Sunday).

? Should be able to perform in multiple processes

? Escalate any deviation to defined process & seek immediate assistance

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Higher Secondary, Diploma, Any Bachelor Degree

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office