Quality Analyst

Kartavya Healtheon Pvt Ltd

1 - 4 Years
2 Openings
2.5-3.3 Lac/Yr
Goregaon East Mumbai
+1 Goregaon Mumbai
Face-to-Face interview

Key Skills

Quality Monitoring QA-Quality Assurance Call Monitoring Quality Analysis

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Job Description

Monitoring calls

Assess agent performance

The improvement of overall process performance

The improvement of call, voice, and email quality made by executives

Reduction of agent attrition

Highlighting areas of risk within your business

Identifying and addressing potential customer interaction issues

Increased customer satisfaction and improved closures

Experience
1 - 4 Years
No. of Openings
2
Education
Diploma, Any Bachelor Degree
Role
Quality Analyst
Industry Type
Manufacturing / Production / Quality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Kartavya Healtheon Pvt Ltd

Kartavya imbibes the feeling of duty that encompasses every human being. Hence our duty is to provide holistic, selfless service in the form of healthtech solutions to all the patrons that need them. Whatever the need and wherever health issues require immediate assistance, it becomes our prime duty to cater it irrespective of time, place and circumstances.