Quality Analyst For Call IT Center

SCIS Global (Formerly SOUL Foundation)

Urgent opening for Quality Call monitoring Analyst at Bhopal, MP

Profile Name - Quality Analyst

Experience – Min 3 Years (Mandatory) in Call center/ Data Center

Industry - Software IT

Note - MBA (In any Stream) Mandatory/ any master degree

Location – Bhopal

Position - 1

Salary Range: Up to -4 Lacs

Job Description:

· To test the recorded inbound calls at MP dial 100

· Working knowledge of Excel, Power Point & Word Understanding of operations reports & MIS Job.

· Participate in calibration sessions with Quality/Operations.

· Training delivery of quality approved content - new hires, refresher and launch training programs.

· Draft quality assurance policies and procedures.

· Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieve

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  M.A, M.B.A/PGDM, M.C.A, M.Tech, M.Ed, M.Sc

• Role

  Quality Analyst

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office