Quality Analyst For Call IT Center

  • icon job experience 3 - 5 Years
  • icon job opening 2 Openings
  • icon salary 2.8-4.0 Lac/Yr
  • icon job location Bhopal
  • Face-to-Face interview Face-to-Face interview

Job Description

Urgent opening for Quality Call monitoring Analyst at Bhopal, MP

Profile Name - Quality Analyst

Experience Min 3 Years (Mandatory) in Call center/ Data Center

Industry - Software IT

Note - MBA (In any Stream) Mandatory/ any master degree

Location Bhopal

Position - 1

Salary Range: Up to -4 Lacs

Job Description:

· To test the recorded inbound calls at MP dial 100

· Working knowledge of Excel, Power Point & Word Understanding of operations reports & MIS Job.

· Participate in calibration sessions with Quality/Operations.

· Training delivery of quality approved content - new hires, refresher and launch training programs.

· Draft quality assurance policies and procedures.

· Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieve
  • Experience

    3 - 5 Years

  • No. of Openings

    2

  • Education

    M.A, M.C.A, M.B.A/PGDM, M.Ed, M.Sc, M.Tech

  • Role

    Quality Analyst

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About SCIS Global (Formerly SOUL Foundation)

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