Quality Analyst

Magnum Group

1 - 2 Years
5 Openings
1.5 - 3.5 Lac/Yr
Face-to-Face interview
Bhopal

Key Skills

Manual Testing Quality Monitoring QA-Quality Assurance Medical Transcription Call Monitoring Quality Analysis Cset MS-EXCEL Quality Analyst

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Job Description

Roles and Responsibilities:

Closely work with Account Management team and OPS leaders to ensure Customer centricity of assigned accounts – Contractual compliance, meet CSAT target, other customer asks/ action items, proactively identify potential escalation

Operation Excellence – E2E process mapping, identify & agreement on RACI, FMEA, propose controls

Process Improvement – Identify and lead potential improvement projects following Lean/ Six Sigma/ Kaizen/ Automation

Help team to meet the SLA/ KPI Target

Assurance - Periodic audit on the Service Delivery model and identify opportunity of improvement, ensure compliance with CMS/ ISO/ CMMI standard

Qualifications:

Graduate

Lean

Mandatory Skills:

Hands on Operational Management experience - Service Delivery model, Forecasting, Work Planning, Work monitoring & control, Quality Audit/ VOC

Lean principle

Others - Process documentation, metrics/ SLA-KPI framework

Additional Skills:

Excellent verbal and written communication skills, email etiquette, interpersonal skills, corporate etiquette and knowledge of escalation procedures.

Experience
1 - 2 Years
No. of Openings
5
Education
Any Bachelor Degree, Professional Degree
Role
Quality Analyst
Industry Type
Manufacturing / Production / Quality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Magnum Group

Magnum group is managed by a team of experienced professionals with extensive international expertise in their respective areas. Magnum Group is committed to providing complete customer satisfaction, ethical and transparent business practices, appropriate response to technological change and passion to get things done. Headquartered in Bhopal (MP) Magnum group commenced its operations in 1993.