Quality Analyst

Transact Global

Brief Description :

a Quality Analyst is Responsible for Identifying Areas of Service Improvements and Developing Programs that Improve the Overall Quality of the Customer's Experience When Interaction.

a Quality Analyst May Listen to Calls in 3 Ways; Live, Recorded, and Side By Side While Communicating Feedback to Encourage and Discourage Certain Practices. Quality Analysts Basically Work On a Continuous Process of Evaluating and Identifying Key Behaviors that Drive Sales and Improve

job Location: Bengaluru

languages: Excellent English, Hindi (mandatory)

job Role : Quality Analyst

experience :6months – 2 Years of Experience in Relevant Filed

work Timings: Rotational Shifts (rotational Week Offs).

age : 18years to 34 Years

role & Responsibilities :

• monitoring Calls

• assess Agent Performance

• monitoring Trends

• technological Responsibilities

• competitor Call Center Analysis

• design Evaluation Programs

• business Risk Reduction

• the Improvement of Your Overall Contact Center Performance

• the Improvement of Call, Voice, and Email Quality Made By Your Agents

• a Continuous Improvement in Your Contact Center’s Processes – Internal and External

• reduction of Agent Attrition

• highlighting Areas of Risk Within Your Business

• identifying and Addressing Potential Customer Interaction Issues

• increased Customer Satisfaction and Improved Sales Closings

• Experience

  1 - 4 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  Quality Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office