Quality Analyst - BPO Sector

  • icon job experience 2 - 5 Years
  • icon job opening 25 Openings
  • icon salary 3.0-5.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

A Quality Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interaction.

A Quality Analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and

Job Location: Bengaluru

Languages: Excellent English, Hindi (Mandatory)

Job Role : Quality Analyst

Experience :6Months 2 years of experience in relevant filed

Work Timings: Rotational Shifts (Rotational week offs).

Age : 18Years to 34 Years

Role & Responsibilities :

Monitoring calls

Assess agent performance

Monitoring trends

Technological responsibilities

Competitor call center analysis

Design evaluation programs

Business risk reduction

The improvement of your overall contact center performance

The improvement of call, voice, and email quality made by your agents

A continuous improvement in your contact centers processes internal and external

Reduction of agent attrition

Highlighting areas of risk within your business

Identifying and addressing potential customer interaction issues

Increased customer satisfaction and improved sales closings

Documents required for Interview: Latest Resume

Qualification Required: Any stream Degree or 10 + 2 (PUC) can apply. Having relevant experience is an added advantage.
  • Experience

    2 - 5 Years

  • No. of Openings

    25

  • Education

    B.Com

  • Role

    Quality Analyst

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Transact Global

Qualification: Degree or Diploma holder in any stream, very well conversant in English.
Experience: People with prior tele sales or lead generation experience preferred, Freshers with competitive marketing skills are most welcome.
Salary: In the range of Rs. 25,000/- per month.
Requirement is immediate with spot offer and joining.
Interested aspirants
Read More...
Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Quality Analyst

Wayscape solution PVT LTD

  • Location Bangalore
  • Experience 2 - 5 yrs
  • Salary 4.0 Lac/Yr
Reruirment AnalystAutomation TestingQuality AnalysisTest ExecutionTest DesignTest Planning

Urgent Requirement For Quality Analyst

Wayscape solution PVT LTD

  • Location Bangalore
  • Experience 2 - 5 yrs
Test ExecutionTest PlanningAutomation TestingPerformance TesterReportingQuality AnalysisQA-quality AssuranceSEODigital Marketing

Work From Home Internet Assessor - Sindhi Speakers

Telus International Ai Data Solutions

  • Experience 0 - 1 yrs
EnglishSindhiData AnalysisQuality AnalystQuality Assurance AnalystQuality Assurance TesterSocial MediaSearch Engine

Urgent Requirement For Bengali-speaking Internet Assessor

Telus International Ai Data Solutions

  • Experience 0 - 6 yrs
BengaliEnglish LanguageData AnalystQuality Assurance AnalystQuality Assurance TesterQuality Analyst

Urgent Opening For Sindhi-speaking Internet Assessor

Telus International Ai Data Solutions

  • Experience 0 - 6 yrs
English LanguageData AnalysisQuality AnalystQuality Assurance AnalystQuality Assurance Tester

Looking For Punjabi-speaking Internet Assessor

Telus International Ai Data Solutions

  • Experience 0 - 6 yrs
PunjabiEnglish LanguageData AnalysisQuality Assurance AnalystQuality AnalystQuality Assurance Tester

Pharmaceutical Quality Assurance and Quality Control Fresher

Saisource Solutions

  • Location Bangalore
  • Experience 0 - 3 yrs
  • Salary 4.5 Lac/Yr
Quality Assurance AnalystQuality Control AnalystPharmaceutical Production

Looking For QS and Planning

Asset Handlers Builder Pvt Ltd

  • Location Bangalore
  • Experience 5 - 6 yrs
  • Salary 6.0 Lac/Yr
Quality Assurance Analyst

Data Modeling Architect

BSRI Solutions Pvt Ltd

  • Experience 6 - 12 yrs
  • Salary 20.0 Lac/Yr
Data ModelingAWSSQL Server DeveloperRDBMSSQL AzureData Quality AnalystETL ToolOLAP

Homebased Internet Rater - Punjabi Speakers

Telus International Ai Data Solutions

  • Experience 0 - 6 yrs
English LanguageSocial MediaSearch EngineQuality Assurance AnalystQuality AnalystQuality Assurance TesterPunjabi

Home Based Internet Rater - Sindhi Speakers

Telus International Ai Data Solutions

  • Experience 0 - 6 yrs
English LanguageSearch EngineSocial MediaData AnalystQuality AnalystQuality Assurance Tester

Production Engineer

Jj Training and Placement Services

  • Experience 1 - 7 yrs
Quality Assurance EngineerProduction EngineerProduction ControllerAutoCAD OperatorOperator TraineeApprentice TraineeEngineer TraineeDesign TraineeTraining EngineerQuality Assurance AnalystQuality AnalystQuality Assurance SupervisorQuality

Senior Quantity Surveyor - - Interior Projects Experience Only

The Unique Story

  • Location RMV 2nd Stage Bangalore
  • Experience 3 - 5 yrs
Interior ConsultantInterior DecoratorReportingBudgetingQuality AnalystQuotations

Developer/Programmer/Software/IT/Engineer

GerardYadGG

  • Experience 0 - 6 yrs
  • Salary 100.0 Lac/Yr
Python DeveloperPython TrainerPythonData ScientistJava DeveloperJava Script DeveloperJava TrainerJava J2Ee DeveloperJava Software EngineerJava Developer TraineeJava ArchitectJava Application DeveloperJava Back End DeveloperJava InternshiSoftware AnalystSoftware ArchitectSoftware ExecutiveSoftware ConsultantSoftware DesignerSoftware DeveloperSoftware EngineerSoftware ProfessionalSoftware Quality AnalystSoftware SpecialistIT ConsultantInformation Technology AnalystVP ITIT AdministratorIT Business AnalystIT ManagerIT RecruiterIT Software TesterIT EngineerIT Marketing ExecutiveWork From Home

Developer/Programmer/Software/IT/Engineer

GerardYadGG

  • Experience 0 - 6 yrs
  • Salary 100.0 Lac/Yr
PythonPython DeveloperPython TrainerData ScientistJava DeveloperCore JavaJava2DJavaCardJavaFXJavaSEJava Script DeveloperJavascriptAngularjs JavascriptPHP JavaScriptJavaScript MySQLJavaScript FrameworksIT ConsultantInformation Technology AnalystIT AdministratorVP ITIT Business AnalystIT ManagerIT RecruiterIT Software TesterIT EngineerIT Marketing ExecutiveSoftware AnalystSoftware ArchitectSoftware ExecutiveSoftware ConsultantSoftware DesignerSoftware DeveloperSoftware EngineerSoftware ProfessionalSoftware Quality AnalystSoftware SpecialistWork From Home

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it