Quality Analyst

  • icon job experience 1 - 2 Years
  • icon job opening 10 Openings
  • icon salary 1.0-2.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Quality Analyst

Job Description

Perform call monitoring/auditing and provide the feedback to the agents

Check the cal script of the agents.

Monitor the agents calls for various parameters like call greeting, professionalism, communication, process knowledge etc

Fill out the call auditing form with relevant scoring.

Coordinate and facilitate call calibration sessions for agent.
  • Experience

    1 - 2 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Quality Analyst

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Klaxon Contracting Company

Klaxon India is a reliable Placement Company based in Bangalore (Karnataka). In order to cater various requirements of the candidates, we are indulged in offering impeccable services to our clients. In addition to this, we are also engaged in offering first class services like HR Consultancy, Training Services, Career Consultant, Domestic Placement, Overseas Placement, Recruitment Consultant and Event Security Management. We have a team of experts who are actively involved in providing the best to our clients. Moreover, we take care of business interests and refer candidates that take the future of the company ahead.
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