Quality Analyst

Klaxon Contracting Company

1 - 2 Years
10 Openings
1.0-2.0 Lac/Yr
Bangalore
Face-to-Face interview

Key Skills

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Job Description

Perform call monitoring/auditing and provide the feedback to the agents

Check the cal script of the agents.

Monitor the agent’s calls for various parameters like call greeting, professionalism, communication, process knowledge etc

Fill out the call auditing form with relevant scoring.

Coordinate and facilitate call calibration sessions for agent.

Experience
1 - 2 Years
No. of Openings
10
Education
Any Bachelor Degree
Role
Quality Analyst
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Klaxon Contracting Company

Klaxon India is a reliable Placement Company based in Bangalore (Karnataka). In order to cater various requirements of the candidates, we are indulged in offering impeccable services to our clients. In addition to this, we are also engaged in offering first class services like HR Consultancy, Training Services, Career Consultant, Domestic Placement, Overseas Placement, Recruitment Consultant and Event Security Management. We have a team of experts who are actively involved in providing the best to our clients. Moreover, we take care of business interests and refer candidates that take the future of the company ahead.