BPO Quality Analyst (Voice process)

eleanor india

We have An Urgent Opening for Quality Analyst (outbound) in Hsr Layout, Bangalore

monitor Agent Calls and Provides Feedback Analyzing Portfolio Performance Through Calls Monitored and Performance Reports.

improving Performance Through Interventions Leading and Participating in Client Calls Continuous Portfolio Performance Improvement

required Skills:

prior Experience of Call Monitoring is An Added Advantage.

good Interpersonal Skills.

excellent Communications Skills ( Both Written & Verbal )

should have Knowledge in Providing Feedback, Calibration.

ability to Transfer Knowledge & Check Applicability.

salary: 12k-17k, Qualification: Graduate Degree Preferred But Can Consider Hsc or Diploma Holder.

years of Experience Required 2-3 Years of Outbound Voice Experience.

• Experience2 - 3 Years
• No. of Openings1
• EducationDiploma, Any Bachelor Degree
• RoleQuality Analyst
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office