Urgent Requirement For Quality Analyst
Wayscape solution PVT LTD

  • icon job experience 2 - 5 Years
  • icon job opening 40 Openings
  • icon salary 2.0 - 4.0 Lac/Yr
  • icon job location Bangalore
  • Online interview Online interview
Key Skills

Test Execution Test Planning Automation Testing Performance Tester Reporting Quality Analysis QA-quality Assurance SEO Digital Marketing

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Job Description

• Be a mentor and guide the product executives to the company set quality metrics.

• Monitor, evaluate and score inbound calls against established quality assurance

instruments and standards.

• Review, evaluate, and score open and closed customer issues tickets against

established quality assurance instruments and standards.

• Participate, as needed, in calibration sessions, employee communication sessions,

and/or creation of communication tools.

• Supports and communicates business goals, quality standards, processes and

procedures and policies.

• Ensures the call center agents adhere to predetermined quality assurance standards

and the business’s standard operating procedures.

• Conduct / Lead training sessions (as needed).

• Monitor calls to provide feedback regarding telephone etiquette, product information

given and ides performance expectations, action plans and

development plans to improve call quality.

  • Experience

    2 - 5 Years

  • No. of Openings

    40

  • Education

    B.A, B.B.A, B.Com, B.E, B.Sc, B.Tech, Diploma, M.B.A/PGDM, M.C.A, M.Com

  • Role

    Quality Analyst

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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