Urgent Requirement For Quality Analyst

Wayscape solution PVT LTD

• Be a mentor and guide the product executives to the company set quality metrics.

• Monitor, evaluate and score inbound calls against established quality assurance

instruments and standards.

• Review, evaluate, and score open and closed customer issues tickets against

established quality assurance instruments and standards.

• Participate, as needed, in calibration sessions, employee communication sessions,

and/or creation of communication tools.

• Supports and communicates business goals, quality standards, processes and

procedures and policies.

• Ensures the call center agents adhere to predetermined quality assurance standards

and the business’s standard operating procedures.

• Conduct / Lead training sessions (as needed).

• Monitor calls to provide feedback regarding telephone etiquette, product information

given and ides performance expectations, action plans and

development plans to improve call quality.

• Experience

  2 - 5 Years

• No. of Openings

  40

• Education

  B.A, B.B.A, B.Com, B.E, B.Sc, B.Tech, Diploma, M.B.A/PGDM, M.C.A, M.Com

• Role

  Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office