Quality Analyst

Snap Find

Listen to incoming and outgoing calls to ensure excellent customer service and effective product pitching

Monitor agents product knowledge, ability to handle objections & questions, and call closure

Track performance of individual scripts and agents qualitatively and quantitatively

Directly call existing and potential customers yourself to collect feedback

Convey feedback to individual agents, monitor a quality score and ensure they improve

Train new hires on scripts and on best practices during a call, conduct mock calls

Set up ongoing training sessions for tenured employees where you present best practices across team members

Prepare quality reports for managers and Founders

Create scripts for new products alongside key stakeholders

Update procedures and scripts based on customer response and changing business needs

• Experience4 - 7 Years
• No. of Openings2
• EducationAny Bachelor Degree
• RoleQuality Analyst
• Industry TypeManufacturing / Production / Quality
• GenderFemale
• Job CountryIndia
• Job TypeWork from Home