Quality Analyst-Inbound Semi Voice
Arrow Point Management Services

  • icon job experience 1 - 2 Years
  • icon job opening 10 Openings
  • icon salary 3.5 - 4.3 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Quality Analyst CSAT DSAT Walk in

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Job Description

Role:-

1. Quality Analyst - Inbound Semi Voice (Fintech Background)

*Education:-

Any Graduation

*Experience:-

At least 1- 2 year experience with the relevant domain.

*Working days:-

6 days working, 1 week off. Rotational shift (8 to 8 window)

*Required skills:-

1. Excellent English + Hindi must

2. Excellent in managing KPI & KRA like NPA, CSAT, DSAT, Calibration, Canned response, Concurrency ratio etc

3. Should have experience in handling inbound + Email Audits

4. Good in analytical skills and excel reporting

5. Proven Experience As Quality Analyst on papers.

  • Experience

    1 - 2 Years

  • No. of Openings

    10

  • Education

    Any Bachelor Degree

  • Role

    Quality Analyst

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Arrow Point Management Services

We specialize in recruiting the best talent for permanent and temporary positions on behalf of Indias top companies. exiting the company at the end of their professional running a whole department and systemizing the internal processes of handling administration so that companies can focus entirely on improving their business.options, training programs, and advice for career advancement to freshers, professionals, and career changers. We guide people in making the right decisions regarding their careers. Besides, we also serve as an education consultant. Today, we serve clients across various industries including IT, ITES, finance, engineering, pharmaceuticals, sales & marketing, plants/factories, education/training, retail, automobile, construction, etc.

Our Vision:

We started o

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