Quality Analysis

  • icon job experience 1 - 3 Years
  • icon job opening 4 Openings
  • icon salary 1.3-2.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview

Job Description

the Qa Will Monitor the Inbound and Outbound Call and Email Responses to Assess Associates' Demeanor, Technical Accuracy, Customer Service Performance, and Conformity to Company Policies and Procedures.

Participates in the Design of Call Monitoring Formats and Quality Standards.

Performs Call Monitoring and Provides Trend Data to the Site Management Team.

Uses Quality Monitoring Data Management System to Compile and Track Performance At Team and Individual Level.

Provides Feedback to Call Center Team Leaders and Managers.
  • Experience

    1 - 3 Years

  • No. of Openings

    4

  • Education

    Any Bachelor Degree

  • Role

    Quality Analysis

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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