QA Support Engineer

AGP HR

Have Passion and dedication for QA and support work (This is not a development role)

• Be able to quickly learn our product and understand end to end features and functionalities of the

product.

• Perform functional, security, performance, and manual software testing on web and mobile

applications.

• Be able to help our clients to install, set and configure the product for our new clients.

• Be able to help configure settings to our new and existing clients

• Be able to talk to our clients, understand their requirements/issues and be able to resolve the same

for them.

• Be able to work with our development Engineers and effectively communicate the client

issues/problems to the engineers and seek their help to resolve the same.

• Be able to effectively take back the solution to the clients and help them in resolving the issue by

clearly explaining the solution.

• Perform necessary escalations to Senior management in cases where client is not satisfied with

the solutions and work with Engineers and Senior management team to resolve the client issues.

• Interact with the clients and be the first line of communication for any problem that is

discovered.

• Be able to Manage, classify, and respond to Client tickets with quick turnaround.

• Be able to directly communicate with the client to find out the nature of the issued problem.

• Establish the root causes of application errors, and escalating serious concerns.

• Maintain good client relations.

• Be able to give training to the end user.

• Interact with software development engineers to effectively troubleshoot problems discovered

during the testing process.

This document is strictly confidential

Qualifications:

• Degree in the field of IT (BCA / . IT/ BTech / MCA/ MTech)

• 1+ years of experience in QA and support

• Knowledge of the Software Development Process

• Experience

  1 - 2 Years

• No. of Openings

  20

• Education

  B.C.A, B.Sc, B.Tech

• Role

  QA Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2032 18 B Main Rd