QA Assistant

Kap Call Center Pvt. Ltd.

ob description

Job description :

Job Opening: - Audio Call Quality Jobs with Call Centre background

Qualification: - Graduation.

Experience: - 1 to 2 years in Audio Call Quality Inbound and Outbound process

• Nature Job: Call Evaluation, Call Monitoring, Call Barging, Call Calibration, Conducting Quality sessions, Managing Escalations, Generating daily reports based on agent’s tain working knowledge of quality standards.

Roles and Responsibility:

• Handling Sales Audit Calls (Live, Recorded & Remote)

• Achieve Call Audit Targets within timelines & share feedback on timely basis and ensure corrective actions are taken.

• Document the Calls Audited in the defined Template & share FeedbacK

Please Contact Below Number for More Details :

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  QA Assistant

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office