Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets
• Ensure service programs are in place and executed against (., Refreshing Service).
• Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Act as a project manager for the execution of capital improvements (., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associate.
• Prepare for Quality Assurance (QA) audits (., daily and pre-visit activities).
• Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.
• Actively participate in GSS committee
Experience
1 - 5 Years
No. of Openings
2
Education
Bachelor of Hotel Management, Higher Secondary, Professional Degree, Secondary School
Role
Property Manager
Industry Type
Real Estate / Property / Construction
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office