Roles and Responsibility: -
Orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project
Work with the customer to understand their current state processes, goals, and priorities in order to provide implementation strategy, scope, rollout, and staffing recommendations
Communicate effectively and build strong relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner
Review and monitor project work to ensure forward progress is made and work is completed on time and within budget
Identify, monitor, and communicate project-related risks or issues and mitigation plans including scope changes that may arise during the implementation
Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas
Ability to understand the organizations strategic priorities and adapt project timelines and tasks accordingly
Lead onsite and offsite meetings and training events
Work with customer to review and validate application configuration options and lead workflow and process development conversations
Drive data migration activities, including data mapping, validation, and issue resolution
Drive internal projects and process improvement initiatives to completion, ensuring team members stay on track, risks are identified, and issues are resolved in a timely manner
Share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements
Contribute to our implementation and software documentation
Act as expert resource for Product Support Specialists, Business Analysis, and other departments in all functional and content areas associated with a project.