Roles and Responsibility: -
• Orchestrate and drive the successful and timely completion of tasks to achieve customer organizational goals, including the identification and mitigation of risks and issues which may impact the project
• Work with the customer to understand their current state processes, goals, and priorities in order to provide implementation strategy, scope, rollout, and staffing recommendations
• Communicate effectively and build strong relationships with all project stakeholders, including project sponsors, subject matter experts, and project team members in a timely and consistent manner
• Review and monitor project work to ensure forward progress is made and work is completed on time and within budget
• Identify, monitor, and communicate project-related risks or issues and mitigation plans including scope changes that may arise during the implementation
• Facilitate, coordinate, and arbitrate cross-functional discussions and decisions with subject matter experts within key functional areas
• Ability to understand the organization’s strategic priorities and adapt project timelines and tasks accordingly
• Lead onsite and offsite meetings and training events
• Work with customer to review and validate application configuration options and lead workflow and process development conversations
• Drive data migration activities, including data mapping, validation, and issue resolution
• Drive internal projects and process improvement initiatives to completion, ensuring team members stay on track, risks are identified, and issues are resolved in a timely manner
• Share and encourage others to share and use the lessons learned from project work in order to identify and implement process improvements
• Contribute to our implementation and software documentation
• Act as expert resource for Product Support Specialists, Business Analysis, and other departments in all functional and content areas associated with a project.