WBW - Product Specialist - PAN INDIA

Akraya Solutions

1 - 3 Years
2 Openings
Not Disclosed
Around Chennai
Face-to-Face interview

Key Skills

Product Specialist Production Management work from home

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Job Description

WBW - Product Specialist - PAN INDIA

REARING TO GET BACK TO YOUR CAREER?

Career Reboot For Women !!!

Note: Min gap is Mandatory from current organisation

Support: Remote/Virtual

Overview

Akraya is a preferred vendor for IT consulting and staffing services for many leading technology-based companies across the US and INDIA. Our services include MSP and VMS Staffing, Consulting Services, Diversity Recruiting, Payroll and Pass-Through.

WBW | Women Back to Work is an Akraya initiative that helps women return to the workforce after a career break. The program is meant for Women who have taken a break in their careers and who would like to return back to work. Our commitment to Diversity and Inclusion and how WBW creates a profound impact on the lives and careers of thoResponsibilities (What you'll be expected to do):

- Take ownership of customer issues reported and ensuring that they are resolved.

- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.

- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.

- Document knowledge in the form of FAQs and knowledge base articles.

Requirements (What we look for in candidates):

Must-haves:

- 1-3 years of work experience in any customer-facing or troubleshooting role.

- Clear, concise and effective written and oral communication skills.

- Empathy towards customers and understanding their needs.

- Interest, curiosity, and openness to learning new technologies.

- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.

- Flexibility in working in different shifts/regions. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles.

Good to have:

- Prior work experience in B2B or SaaS product companies.

- Knowledge and proficiency in web technologies (JavaScript, HTML, CSS).

- Experience with ITSM and ITIL.