Customer Interaction: Assist in managing customer interactions related to product implementation and support activities.
Requirement Gathering: Support the process of gathering and documenting business requirements from customers under the guidance of senior team members.
Process Analysis: Help analyze customer business processes and support the design of solutions using product features.
Product Support: Provide basic technical support and address production tickets as needed, escalating complex issues to senior team members.
Documentation: Assist in maintaining documentation for product-related activities, including requirements, configurations, and updates.
Product Configuration: Support the maintenance of product configurations according to client requirements.
Training and Communication: Assist in conducting training sessions for internal teams on new product features and providing support to customers.
Internal Collaboration: Collaborate with internal stakeholders, including product managers, developers, and QA teams to ensure successful product delivery.
Learning and Development: Continuously learn about the product and industry best practices to effectively support the team and customers
- Experience0 - 1 Years
- No. of Openings10
- EducationB.A, B.C.A, B.B.A, Any Bachelor Degree, M.C.A, M.Tech
- RoleProduct Specialist
- Industry TypeManufacturing / Production / Quality
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office