Product Expert (Full Time)

Cynosure Corporate Solutions

Roles and responsibilities

Troubleshoot and replicate issues related to the product and resolve them.

Comprehend creative solutions to handle queries from customers and give them an

excellent level of service.

Attention to detail while trying to figure out the issues and while collaborating with the

internal teams.

Have thorough knowledge of the product while continuously working towards the product��s

improvement.

Achieve the KPI��S and objectives in the cadence set by the team.

Learn and develop problem solving skill sets for product improvement.

Flexible and receptive to change for continuous product transformation.

Skills & Experience

Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS

environment.)

Technical aptitude to troubleshoot application issues.

Passion towards amazing customer experience.

Good interpersonal skills.

Flexible to work 24/7.

Good documentation skills to keep track of issues and tickets.

Good knowledge on common apps and technologies in a professional environment.

Should be willing to work from office once a week.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Professional Degree

• Role

  Product Expert

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office