Essential Duties and Responsibilities
Work with our customers to:
Become a Trusted Advisor by actively listening and communicating to accomplish their goals
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Provide an ongoing communication channel between them and internal teams to ensure expectations are well established and understood
Manage expectations and engagement scope to ensure a clear understanding of technological capabilities and limitations
Comply with internal and customer safety programs
Recommend and implement plant floor digital transformation technologies, including Operational Analytics, Production Data Management, and Operations Management
Recommend and implement improvement to Distributed Control Systems, PLC, and other control systems
Provide ongoing site support, which may include:
Distributed Control System configuration, commissioning, startup, and tuning
Distributed Control System, field instrumentation, and valve-related situations troubleshooting and problem resolution
Configuration optimization of both batch and continuous process control
Loop tuning
Troubleshooting field instrumentation and valve application
Interfaces to PLCs, drives, and various control bus networks
Work as a team with sales to market, find, and sell solutions
Work as a team
Work independently and as part of a team supporting a customer
Coordinate with internal sales and project teams to help investigate and resolve complex obstacles
Help colleagues as they encounter situations they are not as familiar with
Provide clear and frequent communications
Perform diagnostic and troubleshooting over the phone
Create in-depth and professional engineering proposals and reports
Author whitepapers on engineering subjects
Converse with other industry experts about technical concepts
Deliver presentations to external and internal customers
Articulate and communicate solutions to both