Essential Duties and Responsibilities
• Work with our customers to:
• Become a Trusted Advisor by actively listening and communicating to accomplish their goals
• Participate in the establishment, measurement, and achievement of customer satisfaction metrics
• Provide an ongoing communication channel between them and internal teams to ensure expectations are well established and understood
• Manage expectations and engagement scope to ensure a clear understanding of technological capabilities and limitations
• Comply with internal and customer safety programs
• Recommend and implement plant floor digital transformation technologies, including Operational Analytics, Production Data Management, and Operations Management
• Recommend and implement improvement to Distributed Control Systems, PLC, and other control systems
• Provide ongoing site support, which may include:
• Distributed Control System configuration, commissioning, startup, and tuning
• Distributed Control System, field instrumentation, and valve-related situations troubleshooting and problem resolution
• Configuration optimization of both batch and continuous process control
• Loop tuning
• Troubleshooting field instrumentation and valve application
• Interfaces to PLCs, drives, and various control bus networks
• Work as a team with sales to market, find, and sell solutions
• Work as a team
• Work independently and as part of a team supporting a customer
• Coordinate with internal sales and project teams to help investigate and resolve complex obstacles
• Help colleagues as they encounter situations they are not as familiar with
• Provide clear and frequent communications
• Perform diagnostic and troubleshooting over the phone
• Create in-depth and professional engineering proposals and reports
• Author whitepapers on engineering subjects
• Converse with other industry experts about technical concepts
• Deliver presentations to external and internal customers
• Articulate and communicate solutions to both